Return and Refund Policy

Return and Refund Policy

Last updated: April 15, 2023

Thank you for your business.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us that were received undamaged and without defect. If You received your order damaged or with defect, please email praytera@prayteraphotography.com for help and We will resolve the issue, either by having a replacement sent, or by refunding You. You may be required to send photos and or video of the damage to Us for review. We may have to send the photos and or video to the shipper or manufacturer for review.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Andrew Prather Photography, 575 Scarsdale Rd, Yonkers, NY 10707.

  • Goods refer to the items offered for sale on the Service.

  • Photo Sessions refer to sessions or events which You have paid Us to take photos.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Andrew Prather Photography, accessible from www.andrewpratherphotography.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision:

  • By email: praytera@prayteraphotography.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order. You agree to cover the cost of the shipping.

Conditions for Returns

In order for the Goods which were received undamaged and without defect to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging, or can be placed back within the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which you have damaged.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us if You received the Goods undamaged and without defect. You should send the Goods at the following address:

Andrew Prather
575 Scarsdale Rd
Yonkers, NY 10707

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Retake Photo Session

If You are unhappy with a Photo Session You may request a retake within 14 days from the date We send You the final edited photos electronically.

If the Photo Session cannot be retaken, a refund can be offered if You sign a contract that You will delete all electronic copies of the photos and refrain from sending them to others, posting to social media, or printing the photos. The costs associated with the Photo Session (travel fees, location fees, plus 10% of the total amount for the Photo Session for a wear and tear on my gear fee) are non-refundable. You will receive the total amount you paid minus these fees back as the refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: praytera@prayteraphotography.com